Privacy Policy

Who we are

This site is operated by ProClean Manchester ("we", "us"). We are the controller of personal data collected through this website. For any privacy question, contact us using the details in the footer.

What we collect and why

• Enquiry details (name, email, phone, postcode, service required and any message) — submitted through our quote form so we can respond to you.
• Data-request details (name, email, request type and details) — when you use our data request form.
• Technical anti-abuse signals (a hashed form of your IP address, a proof-of-work token) — used to block spam and abusive submissions. We do not use these for marketing.

Lawful bases (UK GDPR Art. 6)

• Consent — where you tick the box on the quote form.
• Legitimate interests — for anti-abuse, security logging, and responding to enquiries you have initiated.
• Legal obligation — for record-keeping we are legally required to maintain.

How long we keep it

• Quote enquiries: up to 24 months from your last contact with us.
• Anti-abuse records: up to 90 days.
• Records of data requests: kept as required for our legal compliance.

Who processes your data

We use trusted processors to run this site: our hosting and database provider (Lovable Cloud / Supabase, EU region), and our transactional email provider. Processors act only on our instructions and under contractual data-protection terms.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Ask us to correct data that is inaccurate.
• Ask us to erase your data ("right to be forgotten").
• Object to, or restrict, certain processing.
• Ask for a portable copy of the data you have provided.
• Complain to the UK Information Commissioner's Office at ico.org.uk.

How to exercise your rights

Use our data request form. We will respond within one calendar month. We may ask for information to verify your identity before actioning erasure requests.

Cookies

See our Cookie Policy for details of the cookies and local storage we use.

Changes

We may update this policy occasionally. Material changes will be notified on this page.